Take Control of Performance, Security and Costs in Converged Communications with VXTracker^™

These days you may be tasked with two competing missions: 1) Getting your company or customers started down the path to VoIP and convergence, and 2) Keeping organizational communications performing perfectly today, and each and every day going forward.

VXTracker is the first solution to integrate the management of converged voice and data networks to enterprise standards, and it's in use at hundreds of companies and thousands of locations today. Whether you're preparing for a move to VoIP or simply want a better way to manage a mixed environment of TDM and IP PBXs, VXTracker provides tools that improve performance, reduce risk and cut costs. Telecom managers and IT support personnel get their jobs done more quickly and can report to executive management in business terms to optimize planning and administration. VXTracker does this by:

• Simplifying the complex task of managing multiple PBX services
• Validating the network for quality of service on a continuing basis
• Identifying service-quality issues before end users are affected
• Monitoring and analyzing all data and voice communications on the network
• Providing consolidated monitoring and centralized control
• Delivering real-time metrics and alerts on set thresholds via email or pager
• Providing a unified view of trunk group traffic, traffic capacity and peak traffic analysis.

Are your telephone costs under control? Most organizations could only answer a highly qualified "yes." VXTracker's Call Accounting Module automatically collects call detail records (CDR) to produce powerful historical and real-time drill down reports to help you manage costs and isolate important network trends. The call accounting engine provides:

• Departmental allocation of phone bills
• Call record collection, including raw calls
• Real-time call processing
• Extension level call details and warning reports
• Trending and forecasting
• Time of day reporting
• Billing plan "What If" scenarios
• Trunk, tariff and traffic reports
• IT budgeting

Get a Clear View of Phone-System Usage

By using a call accounting system effectively, you can gain insight into how your phone system is being used - or taken advantage of - by employees or through outside fraud.

VXTracker provides you with the tools to:

• Accurately allocate phone bills by site, department, and user
• Reduce cost by conducting tradeoff analysis between different billing plans
• Measure advertising campaign ROI by tracking incoming calls
• Reduce cost by monitoring and reporting on 411/Directory Assistance calls, toll-free calls, etc.